ALPACA WOOL BALA

SHIPPING INFORMATION

 

We process and pack orders Monday through Friday.

 

Once your order leaves our studio, you’ll receive an email with tracking details so you can follow your package every step of the way. Please allow 2–3 business days for your order to be prepared and shipped.

 

Newkid Archive is not responsible for lost, stolen, or damaged shipments once they are in the hands of the carrier.

 

For any questions about your order or shipping, contact us at: orders@newkidarchive.com

 
 

SHIPPING RATES AND DELIVERY TIMES

 

AUSTRALIA (approx. 6-12 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• $40 AUD flat rate

 

CANADA

 

Quebec & Ontario

 

• $10 CAD flat rate (approx. 3-9 business days)

• Free shipping on orders over $200 CAD

• Pick-up option at our Montreal Showroom is available for free

Rest of Canada

 

• $15 CAD flat rate (approx. 3-9 business days)

• Free shipping on orders over $200 CAD

 

EUROZONE (approx. 3-5 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• €30 flat rate

• Free shipping on orders over €160

 

HONG KONG (approx. 3-12 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• HKD $30 flat rate 

 

UNITED KINGDOM (approx. 3-7 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• £25 flat rate

 

UNITED STATES (approx. 2-10 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• $15 USD flat rate

 

SWITZERLAND (approx. 3-7 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• CHF 15 flat rate

• Free shipping on orders over CHF 150

 

SINGAPORE (approx. 2-7 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• $15 USD flat rate

 

SAUDI ARABIA (approx. 6-15 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• 50 SAR flat rate

 

UNITED ARAB EMIRATES (approx. 5-10 business days)

 

All duties and import fees are already included. You won’t pay anything extra at customs.

• 65 AED flat rate

   

REST OF THE WORLD 

 

Rates calculated at checkout. Duties and import fees are calculated at checkout. Additional duties may apply upon delivery depending on your country.

 

REFUND POLICY

 

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition you received it—unused, unworn, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

 

To start a return, contact us at returns@newkidarchive.com

 

Returns must be sent to the following address:

2065 Rue Parthenais, Suite 035
Montréal, QC
H2K 3T1

 

If your return is approved, you are responsible for the return shipping costs. Items sent back to us without first submitting a return request will not be accepted.

 

Once we receive and inspect your return, we’ll notify you if your refund is approved.

 

If approved, a refund will be processed to your original payment method within 10 business days. Please note your bank or credit card company may take additional time to process and post the refund.

 

If more than 15 business days have passed since your return was approved, please contact us at returns@newkidarchive.com.

 
 

DAMAGES AND ISSUES

 

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the incorrect item. We will review the issue and make it right.

 
 

EXCHANGES

 

To make an exchange, please initiate a return for the item you have. Once your return is accepted, you can place a new order for the item you want.