We process and pack orders Monday through Friday. Once your order leaves our studio, you’ll receive an email with tracking details so you can follow your package every step of the way. Please allow 2–3 business days for your order to be prepared and shipped.
Newkid Archive is not responsible for lost, stolen, or damaged shipments once they are in the hands of the carrier.
For any questions about your order or shipping, contact us at:
orders@newkidarchive.com
SHIPPING RATES & DELIVERY TIMES
CANADA (3-6 Business Days)
Quebec & Ontario
$10 CAD flat rate
Pick-up option at our Montreal Showroom is available for free
Free shipping on orders over $200 CAD
Rest of Canada
$20 CAD flat rate
Free shipping on orders over $250 CAD
UNITED STATES (3-10 Business Days)
$10 USD flat rate
Free shipping on orders over $250 USD
Delivery time: 3–9 business days
EUROPE (3-10 Business Days)
€25 or €35 depending on order weight
UNITED KINGDOM (3–10 business days)
£25 or £35 depending on order weight
AUSTRALIA (7-14 Business Days)
$60 AUD flat rate
REST OF THE WORLD
Rates calculated at checkout
Delivery times vary by destination
REFUND POLICY
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it—unused, unworn, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at returns@newkidarchive.com
Returns must be sent to the following address:
2065 Rue Parthenais, Suite 035
Montréal, QC
H2K 3T1
If your return is approved, you are responsible for the return shipping costs. Items sent back to us without first submitting a return request will not be accepted.
Once we receive and inspect your return, we’ll notify you if your refund is approved.
If approved, a refund will be processed to your original payment method within 10 business days.
Please note your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at returns@newkidarchive.com
DAMAGES & ISSUES
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the incorrect item. We will review the issue and make it right.
EXCHANGES
To make an exchange, please initiate a return for the item you have. Once your return is accepted, you can place a new order for the item you want.
